Welcome to Tessa's blog

Saturday, September 21, 2013

Grateful customers

Another week filled with work passed by. I attended several meetings and shelved a large number of books at the storage. The piles of books are still large. The new storage for the ephemera collection was flooded and the wooden floor was destroyed. I thanked my lucky star for not being in charge of that problem. There are compact shelves installed, but the material is still placed elsewhere. They plan on starting the move this October. I have another book move to do also, but not that big. It's about 2000 meters that will be relocated within the building, but new compact shelves will have to be installed first. It will take a while.

The technician arrived at our new storage to look at the problem with the shelves that are stuck, and established the same thing as we already knew - something is not right. I think the programming was done incorrectly.

In our aim to please our customers, we reached new heights this week. It happens that people ask about their ancestors who were students at the university. There are records of what they studied and for how long, so we can give them that information. But this case was slightly different. We found a lot more, because another student from that time (end 19th century) had written his memoirs and included this person. We also referred the patron to the university archive, where she was able to get copies of one essay and one dissertation her ancestor had written. I met her yesterday and she was ecstatic about her finds. She showed me the ancestor chart and I noticed some gaps on it. So I used our databases to add the missing information. This is not a service we usually provide, but it was easy for me and she was forever grateful.

No comments: