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Thursday, July 17, 2014

Appreciative customer

It's still hot weather here, but not as bad as last week. The biggest problem is the humidity. It's around 24-26 centigrades right now. It's not as slow at work as you would think. I have just spent the afternoon at the storage and that was not fun. My colleagues haven't had the opportunity to shelve much during my absence. There were quite a few books (probably thousands), and it will take a long time to get that under control. During the summer we also get those optimistic visitors who think that they can get the book right away. We have next day delivery from the stacks, and some people think that is a too long wait.

This week we had a visitor who was very lucky with her request. Late Sunday evening she sent a rather desperate e-mail, requesting a slavic work which she didn't even know if we had. She took a chance and travelled from Göteborg (four hours away, at least) the next morning. I had by then located it in the old card catalogue and given the request to the storage round staff. It was extremely difficult to find the book, because it had been misplaced by several meters. When it finally arrived at lunchtime, she was very, very happy. She needed the book for a chapter of her thesis, it was the very last thing she had to check before sending it off to printing. She asked for my name, and soon a packet arrived, containing a small gift (a book and a fridge magnet). Glad to know that our efforts are appreciated.

Tomorrow my mother will come to visit. There is a big orienteering competition close to the summerhouse next week, and a family who will participate in it are going to stay at the summerhouse. I have to work, but my mother can make some excursions of her own during the day. I'm sure we will visit some fleamarkets on the weekends also.

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